The Shell app is one of several new enhancements to the 2018 Jaguar F-PACE, XE and XF models. Other updates include the introduction of a new 247HP 4-cylinder Ingenium petrol engine as the entry powertrain for each of the three models and the addition of several convenience features such as available gesture technology where the sweep of a foot can open the trunk.
Rather than using a card at the pump, or waiting in the service station, owners who install the Shell app can simply drive up to any pump at a Shell service station (initially in Britain and then globally) and use the vehicle’s touchscreen to select how much fuel they require and securely pay using PayPal or Apple Pay. Android Pay will be added later in 2017.
An electronic receipt will be displayed on the touchscreen, so customers can leave the gas station confident of having paid. An electronic version of the receipt will also be sent directly from the pump to the driver’s email address so it can be added seamlessly to accounting or expense software.
“In a world where cash is no longer king, customers are increasingly using electronic payments and contactless cards,” said Jaguar Land Rover's director of connected car and future technology Peter Virk. “Making a payment directly from a car’s touchscreen will make refuelling quicker and easier. With this new system, you can choose any pump at the gas station and pay for the fuel even if you’ve forgotten your wallet or can’t find your credit or debit card.”
Unlike current phone-based payment methods, Shell and Jaguar Land Rover have created a simple but secure customer experience that uses geolocation technology and a cloud based pre-payment check with the PayPal or Apple Pay wallet.
Shell introduced mobile payments at the pump in Britain in 2015, and serves around 30 million customers daily. "Today, we are proud to offer the next step in cashless motoring, with Jaguar and Land Rover customers in the UK paying for their fuel using the car’s touchscreen," said Shell Brands International global vice president shell retail marketing and chairman David Bunch, adding that his company plans to deploy the service to its 43,000 service stations globally.
The Shell app with in-car cashless payments will be available to download by users in Britain now and will be rolled out to additional markets, including the United States, throughout 2017.