AIG Personal Lines Claims head Jasvinder Singh and Lee receiving the awards.
KUALA LUMPUR: AIG Malaysia walked away with two motor insurance awards, “The Fastest Estimate Claim Approval Time for Own Damage Claims 2017” and “The Most Accurate Average Estimate to Approval Amount in 2017” at the recent Motordata Research Consortium (MRC) Industry Awards event.
The awards by MRC were based on the fastest turnaround time and most accurate claims estimates for vehicle claims, for which AIG has been recognised five times since 2011.
Incorporated in 1998, MRC is the only concessionaire appointed by the General Insurance Association of Malaysia (PIAM) with the endorsement of Bank Negara Malaysia (BNM) to standardise and improve motor vehicle claims in the insurance industry.
The organisation uses an industry database of motor claims performance data to benchmark and reduce subjectivity.
“We are honoured to have set a new benchmark for claims processing, in order to ensure best in class service for our customers," said AIG Malaysia Insurance CEO Antony Lee.
"With the liberalisation of the motor insurance market, insurers will have to raise their standards to meet the needs of increasingly well-informed consumers to remain competitive.”
The awards come at a time when AIG is celebrating its global centennial anniversary this month.