Aside from the coveted award Dealer of the Year 2021, Mercedes-Benz Malaysia also gave away Best in Financial Services, Best in Business Excellence, Best in Customer Services, Best in Sales, Best in Customer Satisfaction Index (CSI) 5 Star Rated and Most Improved Dealer awards.
Hap Seng Star Kinrara - Best in Financial Services.
Hap Seng Star Kinrara won Best in Financial Services, while the Best in Business Excellence was taken home by Cycle & Carriage Glenmarie.
Meanwhile, BR Jaya won the category for Best in Customer Services, while the winner for Best in Sales was awarded to Asbenz Motors.
Cycle & Carriage Glenmarie - Best in Business Excellence.
The 5-star rated Best in Customer Satisfaction Index (CSI), was bagged by Hap Seng Star Melaka, and the Most Improved Dealer went to Hap Seng Star Kuala Lumpur.
Mercedes-Benz Malaysia president and CEO Sagree Sardien said automotive excellence goes beyond just producing the world’s most desirable vehicles.
BR Jaya - Best in Customer Services.
“For us at Mercedes-Benz, it also encompasses delivering a luxurious customer journey and experience.
“We thank our dealer partners for their continued dedication and commitment towards elevating the brand’s presence and our customers experience in Malaysia this past year. Together, we look forward to accelerating our retail customer experience to the next level,” she said.
Asbenz Motors - Best in Sales.
Cycle & Carriage Bintang CEO Thomas Tok said the company had always been committed to delivering Exceptional Journeys to its customers.
“We are extremely proud of Cycle & Carriage Johor Bahru for being recognised as the Mercedes-Benz Malaysia Dealer of the Year 2021.
Hap Seng Star Melaka - 5-star rated Best in Customer Satisfaction Index (CSI).
“This is a testament of our continuous commitment in providing the best-in-class retail and after-sales experience to all Mercedes-Benz owners and fans across all our 11 locations,” he said.
Mercedes-Benz Malaysia has the largest network in the premium vehicle segment with 31 authorised dealerships nationwide to provide the best customer experience, while delivering the best products throughout a customer’s journey.
Hap Seng Star Kuala Lumpur - Most Improved Dealer.
