Grab extends condolence over murdered driver, says committed to driver-passenger safety

By THE STAR | 29 May 2019

KOTA KINABALU: Grab Malaysia has extended its condolences to the family of Mohd Hanafiee Jaafar, the driver of the e-hailing service who was recently murdered in a robbery here.

"Our team will be reaching out to Hanafiee's family to make arrangements to provide the necessary support.

"He was a hardworking individual and one of our top performing driver-partners.

"We are deeply saddened that the incident occurred while he was working hard to earn a living," the company said in a statement today.

"This included a photo of the suspect and the necessary information from our passenger selfie verification feature built into the Grab app.

"This technology has contributed significantly to the police investigation that led to the arrest of two suspects in this case," it added.

Grab Malaysia said they remained steadfast in their commitment to minimise the risk of safety incidents for both drivers and passengers alike.

"Currently we have in place a variety of tools such as the emergency button and 'Share My Ride' feature where both parties are able to share trip details and live GPS locations with friends and/or loved ones, and the recently launched passenger selfie verification.

"With the initial roll-out of the passenger selfie verification, passenger-initiated crimes on our platform have declined by 30% as a result of it being launched as a requirement for all new users.

"We expect this to improve further as we introduce this requirement to even more users on our platform," the company added.

On Monday, police nabbed two men – one a local, the other a foreigner – in their 20s at 9.50pm after getting information from Grab Malaysia on Mohd Hanafiee's last passengers before he went missing.

"They have confessed to murdering Hanafiee during a robbery on May 24 and then dumping his body at an area in Tuaran not far from here," Sabah Police Commissioner Datuk Omar Mammah told reporters on Tuesday.