Honda Jazz, City and CR-V top in JD Power Malaysia quality study

By CARSIFU | 19 February 2020

PETALING JAYA: JD Power 2019 Malaysia has ranked the Honda Jazz, City and CR-V as the highest in their segments under an Initial Quality Study for new vehicle quality study.

“Honda Malaysia’s manufacturing plant in Pegoh, Melaka, will continue focusing on producing vehicles of the highest level of quality, safety and environmental-friendliness, using the latest and most advanced manufacturing technology,” said Honda Malaysia managing director and CEO Toichi Ishiyama.

Two of Honda Malaysia’s best-selling models, the Jazz and City performed well to lead the ranking for city compact segment and entry midsize segment.

HondaCity (2019) - 01

The two models scored 68 per 100 vehicles (PP100) and 59 PP100 respectively.

In the Non-National sport utility vehicle segment leader, the CR-V ranked the highest for the second consecutive year with 64 PP100.

This study's results were based on vehicle exterior, engine and transmission, audio entertainment connectivity and others.

The result with a lower score reflects better quality performance and was based on responses from the number of
problems experienced per 100 vehicles.

Honda JD Power 2019_Photo 05
Management of Honda Malaysia and J.D. Power Representative taking a commemorative photo with the Jazz, CR-V and City.

“We would like to express our gratitude to all Malaysians for their continuous support and trust in the Honda brand. We will continue to serve our customers better to meet their needs and provide excellent customer satisfaction,” added Ishiyama.

The Honda City, CR-V and Jazz managed to contribute 36%, 14% and 13% respectively to the company’s total sales in 2019.