The DAL-e is an acronym for “Drive you, Assist you, Link with you-experience.”
Designed to pioneer the future of automated customer services, the DAL-e is equipped with state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.
Hyundai Motor Group's vice-president and head of the Robotics Lab, Dong Jin Hyun, said the DAL-e is a next-generation service platform that could offer automated customer services anytime.
"It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots.
“With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment," he said.
The robotic assistant was unveiled at a Hyundai Motor showroom in southern Seoul, where it commenced its pilot operation.
Following the pilot operation, it is expected to be used in various fields that require everyday interactions with customers, such as other showrooms of Hyundai Motor Company and Kia Corporation.
With its truncated, humanoid body exuding a welcoming appeal (measuring 1,160mm x 600mm x 600mm and weighing 80kg), the DAL-e is significantly lighter and more compact compared to other customer service and guide robots in the market.
It is accoutered with friendly, emotive physical features for close interactions with customers.
In the event that a customer enters the showroom without wearing a mask, the android recognises it and advises the customer to wear one.
In terms of mobility, the DAL-e can move freely and escort customers to designated spots using its omnidirectional four wheels.
Furthermore, it purveys entertaining information, such as explaining vehicles and technologies by connecting wirelessly to a large display screen at the venue, beckoning visitors to take photos with it, and providing gestured feedbacks using its movable arms.
The DAL-e is credited with easing the staff’s workflow and offering hands-on help to customers, including those who do not prefer to be assisted by human staff in light of the Covid-19 circumstances, as well as those who visit the venue during busy peak times such as the weekend.
