Mercedes-Benz Services Malaysia launches new insurance solutions

By THOMAS HUONG | 6 July 2020

KUALA LUMPUR: Mercedes-Benz Protection, under Mercedes-Benz Services Malaysia (MBSM), has introduced two new insurance and takaful solutions.

The solutions are a first-of-its-kind in the premium motor insurance and takaful category, and include a temporary Mercedes-Benz replacement vehicle benefit for up to 20-days per period of insurance if the insured car is in an authorised Mercedes-Benz workshop for accident repair.

New benefits also include a nationwide limitless towing distance, reimbursement of car key replacement costs, and an all driver cover which does not require a prior driver name submission to the insurer.

MBSM managing director Mike Ponnaz, “Through our customer-centric approach, not only have we widened our insurance partner base, we deep dived into our current offerings in order to develop a more comprehensive motor insurance coverage for Mercedes-Benz owners. Our aim is to increase the number of insured and satisfied customers under Mercedes-Benz Protection by offering products which provide owners with greater peace of mind”, he added.

Under the improved insurance and takaful packages, vehicles will be covered for basic loss or damage such as damage resulting from accidental collision, burglary, housebreaking, theft and attempted theft, or any malicious acts, and liability to third parties, with additional protection for impact damage caused by falling trees due to convulsions of nature.

Pic 3

Other new features of Star Protect and Star Protect Plus include coverage for all drivers of a car, both individually-owned and company-owned, even if a driver’s name is not stated during the insurance submission process.

The towing assistance will also see a plan upgrade which includes unlimited towing distance for breakdown and accident with one-way toll charges of up to RM30 included.

Under the towing plan, customer can utilize the flood towing for up to six occurrences, 24-hour minor roadside repairs and free assistance in arranging value-added benefits that offer accommodation, taxi transportation, and cross-border towing services.

Customers will only have to pay for the value-added benefits if used.

The packages also offer owners car key replacement, compensation for loss of possessions as a result of window snatch theft, flood relief allowance for damage due to flood, and personal accident coverage for the driver and up to four passengers.

Star Protect Plus will come with an additional four tyre and four rim coverage to ensure protection at every turn.

This provides protection for accidental damage caused by road debris or curbing which can adversely impact the resale value of a car, as well as optimum vehicle performance.

The Star Protect and Star Protect Plus insurance and takaful solutions are available from March 1, 2020 at all authorised Mercedes-Benz dealerships.