New Hino 3S centre opens in Ipoh

By CARSIFU | 21 December 2018


IPOH: Daihatsu (Malaysia) Sdn Bhd (DMSB), one of Hino Motors Sales (Malaysia) Sdn Bhd (HMSM) authorized dealers, has announced the opening of the new 3S Center (Sales, Service and Spare parts) here.

DMSB collaborates as dealerships for the sale and after-sales service of Hino trucks and buses since 2010 and starts expanding their branches into eight outlets and six authorised service centres nationwide.

The Executive Director of DMSB, Makoto Ogawa, said in his opening speech, “This new showroom is to further help not just on improving the sales numbers but also to enhance our overall customer experience. As some of you may have known, we have come a long way in establishing our partnership with Hino Malaysia.

“One of the main considerations of this new outlet is to unify sales and aftersales service under one roof to form a comprehensive 3S centre. This further solidifies DMSB commitment to strengthen better customer service with not just by offering reliable product, but with quality service as well.”

Previously, the sales and services department were located at two different locations, and the DMSB team has upgraded the new branch with 3S facilities.

The new infrastructure acts as a one stop centre with a built-up area of 84,942 sq ft while the service centre is equipped with 11 bays and three hoists.

“I am proud to share that our monthly service intakes have doubled up in numbers and there’s been increased in revenue following the implementation of Kaizen practices here in Ipoh since August 2018,” said Makoto.

Keywords