Proton imposes new workshop protocol, service by appointment only

By CARSIFU | 18 May 2020

PETALING JAYA: Proton has come out with a new set of standard operating procedures for its service outlets to safeguard the safety of its customers and workers.

Proton has introduced the following five steps at all service centre:

> An appointment has to be made before coming to the outlet and customers are to arrive 20 minutes earlier after their appointment time has been confirmed. Walk-in customers will be rejected. The number of daily appointments will be restricted to avoid crowding.

>. Social distancing tags have been put at every registration counter, service advisor table, payment counter as well as the customers’ waiting area.

> All customers will be required to undergo a body temperature check before entering the premise and are also required to fill up a health declaration form.

Customers' waiting area

> Hand sanitiser will be provided at registration counters while safety posters have also been put up in all service centres.

> Every car will be sanitised after it has been serviced and before it is handed back to its owner.

"In order to control the number of staff and customers present in one place at the same time, we have to come out with a strategy on how to expedite every process, from registration to handing over a customer’s car," said Proton aftersales general manager Tan Kang Leng.

"Every service advisor and technician has been informed on the procedures and protocols they should follow to ensure everyone’s safety."

Body temperature check

Customer Health Declaration Form

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