Perodua holds contest to sharpen employee skills

By CARSIFU | 23 July 2019


RAWANG: Perodua has successfully held its first-ever Body & Paint (B&P) Skill Contest in a move to step up its human capital development efforts and provide higher standards of B&P service to its customers.

Established in 2009, Perodua’s B&P business deals with the repair and restoration of vehicles that have been involved in collisions. It accepts cash payments as well as assists customers with insurance claims.

“Our B&P business aims to take much of the hassle away from the repair of collision-involved vehicles, with work carried out to the highest possible standards of quality and safety. The use of only genuine parts also gives customers total peace of mind,” said Perodua Sales Sdn Bhd managing director Datuk Dr Zahari Husin.

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Although the carmaker has been holding its National Technical Skill Contest since 1997, involving service advisors, foremen and mechanics from all over Malaysia, this is the first time it has held such a contest for its B&P staff.

As with the National Technical Skill Contest, participants are put through tough customer-related scenarios and are judged not only on their technical expertise and problem-solving skills, but on their emphasis on customer satisfaction.

The inaugural Perodua B&P Skill Contest saw 140 B&P service advisors, body technicians and paint technicians from 35 B&P hubs and 4S outlets nationwide join the initial rounds throughout February and March.

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The semi-finals in April narrowed it down to 12 finalists – equally split between the B&P service advisor, body technician and paint technician categories – and last week’s finals saw Norhizam Zainal Abidin (Puchong B&P Hub), Hazinin Rosli (Kota Kinabalu 2) and Fazwan Mazlan (Kota Baru 1) winning the said categories respectively.

“The Perodua B&P Skill Contest is one of our initiatives to strengthen the Perodua Experience, which strives to delight our customers with a complete all-round mobility package that includes high-quality products, parts, services and solutions geared directly towards their needs and wants,” said Dr Zahari.

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