Proton wraps up first round of after sales service competition

By CARSIFU | 26 July 2018


JOHOR BARU: Proton's first round of the After Sales Service Competition has concluded for the Southern region, where three individuals have secured their place in the finals at the Proton Centre of Excellence in September.

The trio, representing the Southern region, are Hairul Bakthiar Mohamad (Motorwise Sdn Bhd, Service Dealer, Pasir Gudang), Muhammad Fahmi Usri (Proton Edar Sdn Bhd Plentong) and Hairul Nizam Mohd Nor (Proton Edar Sdn Bhd Melaka).

Muhammad Fahmi Bin Usri from PESB Plentong, Johor
Fahmi from PESB Plentong, Johor


Participants for the competition came from the local carmaker's dealers and branches in Johor, Negeri Sembilan and Melaka and were tested on their speed and accuracy in their areas of expertise.

The two-day event had participants tested on their theoretical and practical abilities such as an engine overhaul task that required them to disassemble and reassemble a Proton VVT engine within a three-hour time limit.

The judges based their decisions on speed, accuracy and troubleshooting competencies throughout the process.

Proton After Sales Sercvice Competition - 01
The first round of the competition was held at the Proton Edar Plentong branch in Johor Baru, where three out of 45 technicians vied for a chance to take home an incentive trip and RM50,000 in cash prizes.

A trio from each of the four upcoming rounds - consisting of the East Coast, East Malaysia as well as Nothern and Central regions, will converge at the Proton Centre of Excellence in September for the finals.

The top six performers will win cash prizes and a trip to Shanghai, China, where they will visit Geely Headquarters and the Geely Research Centre.

Proton After Sales Sercvice Competition - 03
“As part of our commitment to enhance our quality in after sales services and products, the Competition provides an opportunity for our staff to compete against their peers and motivate them to excel," said Proton Edar chief executive officer Abdul Rashid Musa.

"I am very pleased we had 45 participants for the Southern region leg as it signifies that our technicians are eager to challenge themselves,” he added.

The competition serves as a platform for its after sales personnel to showcase their skills and knowledge.

Proton After Sales Sercvice Competition - 04

Proton After Sales Sercvice Competition - 07 Briefing session

Proton After Sales Sercvice Competition - 08 Participants for Southern region

Proton After Sales Sercvice Competition - 02

Keywords