Rolls-Royce Motor Cars Kuala Lumpur edged out 23 competing dealerships from across the Asia Pacific region by excelling in overall service delivery and management of its parts inventory, customer tracking and marketing.
Quill Motorcars Sdn Bhd, which runs the dealership, has won several awards during its tenure for both its sales and service operations. It was appointed as a dealer in 2010 and its showroom is based here.
The business has since grown to become one of the leading Rolls-Royce dealerships in South-East Asia. The dealership sells the full range of iconic Phantom Series II, Ghost, and Wraith cars. Dawn is due to be launched in the third quarter of this year.
Arunasalam (left) and two technicians posing with a Rolls-Royce.
All Rolls-Royce cars sold by Quill Motorcars Sdn Bhd come with a four-year service inclusive warranty, and 24-hour roadside assistance.
With a team of Rolls-Royce trained technicians qualified to service and maintain the brand’s cars, as well as state-of-the-art equipment and diagnostics, the dealership is able to service all models in the Rolls-Royce range. Technicians will have live access to all the latest service data from Rolls-Royce headquarters in Goodwood, England. They also have a 24-hour direct line with the aftersales team based in the Asia Pacific regional office in Singapore, which, in extreme cases, will provide a "Flying Doctor" service on demand.
The team, headed by Datuk Michael Ong, comprises Daniel Tan as general manager, Rashdan Yaacob as sales manager and Arunasalam Suppan as aftersales operations manager.
“When we set out to represent the Rolls-Royce brand, we knew that we had to work to the highest standards," said Ong. "These are amongst the most well engineered motor cars ever built, requiring strict quality standards equal to any other official Rolls-Royce service locations in the world. Furthermore, our customers are very busy and discerning individuals who expect nothing less than the best aftersales service possible.”
