PETALING JAYA: Mazda Corporation has announced a product recall to replace a fuel pump as a precautionary measure.
Affected models are Mazda2, Mazda3, Mazda6, CX-3, CX-5 and CX-9 manufactured between 2017 – 2019.
Mazda distributor Bermaz Motor said 2020 production models are not affected.
The replacement of the fuel pump is free of charge and all costs related to this replacement activity will be borne by Mazda Motor Corporation, Japan.
Affected customers will be informed via notification letters and mobile SMS, which will include details of the product recall.
Upon receipt of notification to replace the fuel pump, Bermaz Motor urges all affected customers to contact any Bermaz authorized service centres to make an appointment.
Vehicle owners can obtain more information on this product recall or check their vehicle chassis number here.
If customers are experiencing unusual conditions while driving, it is important to stop the vehicle in a safe place and contact the Bermaz authorized dealer or service centre for help.
The duration of repair service is estimated to take approximately 1.5 hours or slightly longer depending on the model and the service centre workload at the time of appointment.
The replacement stocks will be available in stages.
The safety of the customers is of the utmost priority, and Bermaz Motor extends its apologies for the inconvenience caused to the affected customers.
As the sole distributor of Mazda vehicles in Malaysia, Bermaz Motor, together with Mazda Corporation, is looking seriously into resolving the matter as soon as possible.
Based on the information received from Mazda Corporation Japan, a total of 19,685 units of Mazda vehicles in Malaysia are affected in the product recall.
This product recall is necessary as a preventive measure to address the possibility of loss of engine power or vehicle stalling caused by the fuel pump module.
It is also in line with the fuel pump recall in other affected countries including China, Asean countries and other areas (Asia, Middle East, Africa, Middle America and Caribbean).
