SINGAPORE: Toyota Motor Corp (TMC) has developed a world-first Total-Care Service specially for ride-hailing companies.
Singapore will see the first service roll-out, offering the Total-Care Service for 1,500 Toyota vehicles owned by Grab.
In June 2018, Toyota invested US$1 billion into Grab to advance mobility services in the region.
Working with ride-hailing companies, like Grab, Toyota can leverage onboard telematics data through a shared information platform to provide services such as fleet management, automotive insurance and vehicle maintenance packages to extend the life of ride-hailing vehicles, and enhance the driving experience for the end user.
Through this Total-Care Service, Grab is able to provide its driver-partners with more cost-efficient and timely maintenance services.
Toyota Motor Asia Pacific Pte Ltd (TMAP) and Grab will offer this service to Grab-owned Toyota vehicles across Southeast Asia in phases.
In addition, both companies will work to increase the share of Toyota vehicles in Grab’s fleet in the region by 25% by 2020.
Through the Total-Care Service, driving data is collected by Toyota’s in-vehicle data-transmission device, TransLog, and sent to the Mobility Services Platform (MSPF), an information infrastructure developed by TMC for vehicle connectivity.
Grab, Toyota and its local dealers will use such vehicle data collaboratively to achieve a safer and more secure ride-hailing platform in Southeast Asia.
For example, using vehicle data, Grab will be able to provide its driver-partners with support and advice for safety as needed.
In addition, Aioi Nissay Dowa Insurance, a Toyota’s affiliated insurance company, will offer telematics-based automotive insurance to GrabRentals, allowing for safer driving and insurance premium reduction.
In the area of vehicle maintenance, based on driving and vehicle condition data, maintenance schedule for each vehicle will be optimized.
Furthermore, Intensive Care Stall (ICS) has been implemented at Borneo Motors (Singapore) (BMS), the authorized dealer of Toyota in Singapore.
Making use of Toyota Production System (TPS) knowhow, ICS achieves ultra- efficient maintenance service which will reduce vehicle downtime and maintenance cost.
