Volkswagen sets up Shah Alam parts depot in race to strengthen aftersales

By CARSIFU | 8 July 2015

PETALING JAYA: Volkswagen Group Malaysia has set up a parts hub in Shah Alam in its latest move to reduce  servicing time and improve aftersales.

The 10,000 sq ft storage centre will receive components from Volkswagen parts centre in Singapore and the Volkswagen plant in Kassel, Germany, the company's second largest factory.

It works with its Singapore counterpart to process order submissions, and parts are despatched twice daily to dealerships nationwide from either Singapore or Shah Alam.

Volkswagen said Malaysian dealers have ready access to the Singapore parts hub, considered the biggest and best assorted parts warehouse in South-East Asia. In addition, the Singapore hub has 20 million euros' (RM85mil) worth of inventory and over 50,000 parts for daily orders.
Volkswagen‘s Parts Centre in Singapore 1

Volkswagen has been striving to improve support following complaints of poor aftersales in recent years, compounded by the infamous 7-speed dual-clutch transmission problem that saw a group of angry VW owners gathering outside its Kuala Lumpur headquarters in March last year.

Among the turnaround measures it had instituted were the deployment of master mechanics from Germany to Malaysia, the formation of technical service centres, the expansion and upgrading of dealerships as well as the establishment of parts depots such as the one in Shah Alam.

Volkswagen Group Malaysia managing director Armin Keller had said last year the company aimed to achieve a 30% capacity expansion and ensure aftersales did not become a bottleneck. He has since said the gearbox and engine problems faced by some of its customers had been resolved.

The gearbox issue was settled with a mechatronics update and a switch from synthetic oil to mineral oil, he had said in October.