KUALA LUMPUR: All authorised dealerships and service centres of Volkswagen Passenger Cars Malaysia are operational nationwide during the current movement control order (MCO).
To provide customers with peace of mind, Volkswagen has placed a high priority on stringent hygiene processes which includes the sanitising of premises and vehicles, proper safety screenings, MySejahtera app check-ins and temperature checks.
For owners, Volkswagen service centres nationwide all follow strict guidelines under the ‘Safe Hands’ initiative, which includes contactless vehicle acceptance, video walkthroughs, sanitisation before and after service, cashless payments with e-invoicing and contactless car pickup.
Owners are advised to book their service appointments online.
For the convenience to those who prefer staying at home, the Volkswagen eShowroom is open 24 hours, offering exclusive online savings along with the current Chinese New Year rebates.
Home delivery service is complimentary for deliveries within a 20km radius from the preferred dealership.
The Roadside Assistance service remains operational, with the toll-free number 1800-88-2389 available in the event of an emergency.
The Volkswagen Customer Care team is also reachable at the toll-free number 1-800-18-8947 or via direct message on official Volkswagen social media channels.
Volkswagen continues to stand with all Malaysians during this challenging period and urge the community to stay home and to do their part in overcoming and preventing the spread of the Covid-19 virus.
For details, visit www.volkswagen.com.my.