Volkswagen expands service offerings

By CARSIFU | 4 March 2015

Mukhriz (right) signing a plaque in conjunction with the upgraded Volkswagen 3S centre in Langkawi. With him are Keller (second from left).

PETALING JAYA: Volkswagen Malaysia announced that Goh Brothers Motor SdnBhd has upgraded its service centre in Langkawi to a 3S (Sales, Service and Spare Parts) facility. Goh Brothers Motor SdnBhd (Volkswagen Langkawi) yesterday launched its new and upgraded 3S facility in the presence of Datuk Seri Mukhriz Mahathir, the Chief Minister of Kedah.

Operated and wholly owned by Goh Brothers Motor Sdn Bhd, the upgrade stems from the dealer’s core pursuit to strive for excellence in professional customer service.

The new 3S dealership,located in Pusat Bandar Kuah, will provide customers with exceptional mobility solutions from Volkswagen Malaysia’s product portfolio, alongside servicing and repairs for maintenance.

“We are very excited to announce the launch of the new Volkswagen Langkawi facility,” said Armin Keller, Managing Director, Volkswagen Group Malaysia.

“This new facility is a testament to our commitment to the market and compliments our promise, ‘Always by your side’, that showcases the journey with our customers throughout the entire product life cycle. We are glad that our esteemed partner, Goh Brothers Motors, is helping us bring this promise to life by extending our brand experience from the mainland to the island.”

The single-storey 9,370 sq ft Volkswagen Langkawi dealership comprise of 3 service bays, which is able to accommodate up to 5 vehicles. The new Volkswagen Langkawi 3S Centre is additionally furnished and equipped with a service concierge, a lounge, free wireless internet access and complimentary beverages to provide a pleasant and complete customer experience.

Goh Kian Sin, Executive Chairman, Goh Brothers Motor said, “I am confident that the new Volkswagen Langkawi facility will increase customer satisfaction significantly, as the facility now has better infrastructure, tools and capacity to address growing customer needs and preference.

Good products should always go hand-in-hand with good service and our new facility is well-equipped to provide the best, complete Volkswagen experience.”

Established in 2007, Goh Brothers Motor Sdn Bhd currently operates 7 dealerships in Malaysia, with emphasis in the northern region – the root of its provenance. The breakdown of dealerships consists of 2 in Penang, 2 in Kedah and 3 in Perak. Additionally, Goh Brothers also plans to launch a 4S Centre (sales, service, spare parts and spray paint) in Batu Caves this year.