SHAH ALAM: Volvo Trucks today announced a stellar financial year 2018, having recorded a total sale of 450 units of premium heavy-duty trucks to customers in Malaysia.
In Malaysia, Volvo currently offers three truck models - the FM, FMX and flagship FH.
Out of the total, the company sold 266 units of the FM model, 138 units of the FMX model, and 46 units of the flagship FH model that comprised of two variants - the FH13 and FH16.
Each of the three models can be customised accordingly for industry-specific applications.
“Overall, we logged in an 18% sales growth from what we had attained in 2017. This strong performance has been a very pleasing addition to the brand’s continuous market-leading position in the European heavy-duty commercial vehicle segment in Malaysia for seven years in a row,” said Volvo Trucks Malaysia managing director Mitch Peden.
The FM model is seen as the ideal all-round player for multiple industries, while the FMX model is touted to offer ground-breaking innovations for more efficient mining and construction work.
The company's flagship which was launched two years ago in the country is seen to be gaining in popularity within the heavy haulage sector thanks to its torque, power and innovative features for handling deliveries of over-sized loads for both short and long-haul distribution.
The technology in the FH not only provides high onboard safety but also for a more economical driveline and high uptime while being well-known to push the limits of what a premium truck can offer.
According to the company, several aftermarket services introduced last year to further boost customer satisfaction and long-lasting truck ownership experience includes the Volvo Service Planning, 24-months Fitted Parts Warranty and Extended Workshop Hours programmes.
The Volvo Service Planning is a tailored plan of pre-scheduled service sessions ascertained based on truck usage information such as payload, road condition and vehicle mileage.
This programme seeks to prevent unplanned stops which could cause business delays for customers.
Mechanics, service bays and parts are pre-booked to ensure vehicles are completed within the estimated service duration.
Under the 24-months Fitted Parts Warranty, the company will repair or replace for free any faulty genuine parts that were fitted by a qualified technician at any of its authorised dealerships.
The Extended Workshop Hours, currently available in Volvo’s flagship Port Klang dealership allows customers to bring in their Volvo trucks for service and maintenance beyond the standard workshop hours and on Saturdays.
“With these enhanced aftermarket support, our customers are able to receive the best care benchmarked against the highest global standards which Volvo has always adhered to.
"Our objective is to ensure that our customers’ trucks spend as little time as possible in the workshop and more uninterrupted time on the road,” said and we’re very satisfied with the sale performance of this truck so far,” added Peden.