KUALA LUMPUR: Fifty-eight Volkswagen Group Malaysia’s sales consultants have graduated with the International Basic Training (IBT) certification.
Held for the third year, the IBT included 15 days of classroom training designed to develop sales competence and to provide knowledge of brand and history, and Volkswagen’s technology.
Having completed the training, these candidates were then examined in all these area which not only consist of written exam but also video analysis and role plays.
The scoring was done by a panel of judges comprising region managers and dealer sales managers. “At Volkswagen, we are focused in training and development to provide better career opportunity to our employees.
“We first introduced the IBT certification in 2013 to further enhance the knowledge of our team of sales consultants.
“Today, we are very proud of our 58 graduates this year and are confident that their learnings will enable them to better serve our customers,” says Volkswagen Group Malaysia managing director Armin Keller.
