myTukar’s refurbishment and service centres in Malaysia to be rebranded to Carro Care

KUALA LUMPUR: Carro, myTukar’s parent company and Southeast Asia’s largest and most profitable online used car platform, has unveiled plans for Carro Care, an aftersales workshop business powered by proprietary tech capabilities.

This move is part of a US$60 million strategic partnership with Jardine Cycle & Carriage (JC&C), an established regional automotive player with deep relevant expertise in the aftermarket space.

The business will marry key strengths from both parties: Carro’s key technologies and JC&C’s strong aftersales value chains and established market presence.

Carro Care will take an initial focus in Singapore and Malaysia, with plans to first roll out in Malaysia.

myTukar’s refurbishment and service centres will be rebranded and further fitted with Carro’s full suite of technology capabilities.

SV Balasubramanian has been appointed CEO of Carro Care, and he comes with over 30 years of experience in the automotive industry.

In the last 18 years, he’s played a pivotal role for Cycle & Carriage Bintang, specialising in Mercedes-Benz aftersales services.

SV Balasubramanian says, “Customers are looking for honesty, quality, and transparency in vehicle aftersales services – be it for regular upkeep or urgent fixes. And we're confident that Carro Care will provide customers with that and more: tech-driven convenience and unparalleled top-notch service at a far more accessible price point. Customers can look forward to upfront, transparent pricing on the services they require, plus comprehensive records of their servicing history and visits with us. Carro Care will no doubt fortify what we currently bring to the table.”

Aaron Tan, Carro co-founder and CEO, says, “Through this partnership with JC&C, we are confident we can stay ahead of the game and continue to strengthen and add value to the end-to-end car ownership process for our customers.”