The company recently revamped its list that consists of 170 authorised panel repairers nationwide.
In August, the company invited those listed in the PIAM Approved Repairers Scheme (PARS) to apply to be part of the Allianz Authorised Repairers through open tender.
The new list of panel repairers has already begun serving Allianz customers since Oct 1.
Allianz General head of claims Damian Williams said that 40% of the panel consists of new repairers and that customers can expect enhancements in the standard of services delivered by the revamped list of panel repairers.
The company assured that its new list of panel repairers use genuine parts and are able to produce quality repair works for policyholders.
“We are confident, through this initiative, we can reaffirm our commitment to provide our customers with the very best in service.
Our customers know what they want, and as insurers, it is important that we consistently deliver the value that our customers are seeking,” said Williams.
All Allianz General Motor Comprehensive (private car) policyholders gain access to the Allianz Road Rangers service ((1-800-22-5542).
The Road Rangers service features a 24-hour Helpline Assistance that can dispatch either a First Response Bike Brigade and/or Allianz Tow Truck.
Also included is a Claims Concierge Service, e-hailing Voucher, Claims Express Approval and Vehicle Delivery.
“It was important to us that our new panel of repairers consists of PARS certified repairers, matched our service expectations, and that they could provide Accident and Roadside Assistance services to our customers. At the same time, we also looked into their capabilities in providing additional value-added services such as the offer of a warranty period, vehicle delivery services, and any other assistance that would ease our customer’s claim journey,” added Williams.
For more information, log on to www.allianz.coim.my or email via customer.service@allianz.com.my or call 1-300-22-5542 (Mon to Fri - 8.00am to 8.00pm).
