Williams (second from right) with his team.
KUALA LUMPUR: Allianz General Insurance Company (M) Berhad’s customers can now expect on-the-go windscreen replacement and quick repairs for homes and commercial buildings with no payment or documentation required.
The Allianz Windscreen Replacement On-the-Go service is available for all Allianz Motor Comprehensive policyholders with windscreen cover who are in need of the service within the Klang Valley.
It allows Allianz General to set up an appointment with the customers to carry out repairs or replacements to their cracked or damaged windscreens, within an hour following notification from a customer.
The repair or replacement service would be completed at the customers’ location of choice within three hours and the company would also provide genuine glass replacements with a lifetime warranty.
“For today’s customer, speed of service and convenience is everything," said Allianz General Head of Claims Damian Williams.
"What more, when they are in a bind and in need of a quick solutions. So, we are doing away with the hassle of forms, wait-time and tedious claims processes by providing immediate attention and efficient service to our customers wherever they are.”
“Our customers just need to pick up the phone, call us and one of our Allianz-branded cars we’ll go to them wherever they are within the Klang Valley to provide them with replacement or repair services. It is that simple.”
The quick repair service offered to homes and commercial buildings is available to Allianz General Houseowner and Householder policyholders as well as Allianz General Fire insurance policyholders (commercial building) in the Klang Valley.
Upon notification, customers can expect an on-site contractor to arrive at the location within 24-hours and for immediate fixes, customers can even opt to engage Allianz General’s preferred contractor. For commercial buildings, this service will include rebuilding, repairing, and restoring what was damaged.
The Allianz Windscreen Replacement On-the-Go and Quick Repairs services are provided from Monday to Saturday, 9am to 6pm.
Allianz General customers in need of these services can contact 1800-22-5542.
