PETALING JAYA: BMW Group Malaysia has introduced its newest Roadside Assistance and Accident Hotline program which provides professional and expert support for emergency situations when on the road.
The new program is designed for absolute peace of mind ownership 24 hours a day, 365 days a year for all its BMW, MINI and BMW Motorrad customers.
Introducing the new offering, Managing Director and CEO of BMW Group Malaysia, Han Sang Yun said, “In ensuring a perfect ownership experience of a vehicle from the BMW Group, we’ve always been dedicated to provide our customers not only the most enjoyable and rewarding ownership experience possible but ultimately, the best in the industry.
"This can be exemplified in us providing the best-in- class service for sheer driving pleasure with our 5 Year Unlimited Mileage Warranty with Free Scheduled Service Program, our comprehensive and still the only of its kind 2-Year or 24 Month Tyre Warranty Program as well as our complete Ultimate Protection Insurance Program which completely covers the vehicles as well as prioritizes the safety of its drivers and passengers beyond what was initially offered in the industry.
"Now, we’re extending this peace-of- mind ownership experience further to include outstanding protection and aftercare for BMW, MINI and BMW Motorcycles anytime and anywhere for our customers need. The new Roadside Assistance and Accident Hotline program will enable us to be the first premium automaker in the region to offer a complete offering over a longer period (5 years)."
The new Roadside Assistance program is specially designed to provide all BMW, MINI and BMW Motorrad owners an added level of safety and convenience on the road. A single call and qualified specialists from the call centre will take care of absolutely everything that needs to be done in the event of a breakdown or accident.
The program offers lifetime phone assistance and organizational support, as well as comprehensive mobility services in case of an emergency, immobilisation or break down at no cost for new owners.
Effective 1 st July 2017, all new BMW and MINI owners with vehicles registered from Jan 1 2017 onwards will receive the Roadside Assistance (RSA) coverage program for five years at no cost. Meanwhile, BMW Motorrad owners will enjoy coverage for two years.
For vehicles registered between July 1, 2015 and Dec 31, 2016, the existing Roadside Assistance Program (RSA) will still be valid for 24 months from the date of the vehicle’s first registration.
The dedicated toll-free BMW Roadside Assistance number is 1800-88- 8808. For more information, as well as terms and conditions regarding the new BMW Roadside Assistance program, kindly visit www.bmw.com.my.
