New engine oils, mobile app and maintenance scheme for Hyundai cars

By CARSIFU | 24 November 2015

SHAH ALAM: Hyundai-Sime Darby Motors (HSDM) has teamed up with Shell to introduce the Shell-Hyundai Helix HX 7 AH and Shell-Hyundai Ultra AH engine oils for Hyundai vehicles.  It also announced a service app as well as a new maintenance programme.

Available in synthetic base and fully synthetic versions, HSDM claimed the Shell-Hyundai oils would enhance engine fuel economy and cooling performance, stabilise lubricity under high temperatures as well as offer oxidation protection.

It also said the oils are suitable for use in engines running on petrol, diesel, NGV, bio-diesel and ethanol blends. The engine oils will be rolled-out in stages to all Hyundai service centres in the peninsula from December and in Sabah/Sarawak from January.

The event also saw the launch of the My Hyundai Care App by HSDM, which aims to provide customer convenience in having their cars serviced.

L to R - With Hyundai Technicians and the newly launched Shell-Hyundai Engine Oil are Mr Ahn Joon Moo, Mr Leslie Ng and Mr Lau Yit Mun

The app offers a host of services such as the next service reminder via push notification no later than a week before the next service date; making a service appointment with options to select your preferred service centre; keeping track of service history and also with a SOS call function in times of emergency and to activate the 24/7 roadside assist. From the app, customers will also be informed of new Hyundai models that will be launched, service campaign and promotions as well as any recalls.

“Launching a mobile app is not only timely but necessary," said HSDM managing director Lau Yit Mun.“With the Hyundai app, accessing information and requesting for service is made so much more convenient. It also reduces the hassle of making a phone call to book a service and it also reduces operational errors."

The app would be available for iPhone and Android phone downloads from Dec 1.

HSDM will also introduce a "Hyundai Care Programme" to improve customer satisfaction but only for vehicles bought from 2016. It comprises a revised periodic maintenance service schedule that will make car servicing more cost effective while reducing the servicing time, according to HSDM.

It comprises three packages that vary in service scope and charges namely Care Basic, Care Advance and Care Advance Plus.