Ford opens new showroom and service centre

By CARSIFU | 19 November 2015

PETALING JAYA: Sime Darby Auto Connexion (SDAC), Ford Motor Company’s distribution partner in Malaysia, announced the opening of its new state-of-the-art showroom and service centre – Sime Darby Auto Connexion, Petaling Jaya 2 (SDAC PJ2).

With 22 service bays, PJ2 is Ford’s 48th and largest showroom and service centre in Malaysia.

“SDAC PJ2 is designed to offer Ford’s fast-growing customer base in the Klang Valley the very best sales and aftersales experience,” said Syed Ahmad Muzri Syed Faiz, managing director, Sime Darby Auto Connexion.

“This world-class new showroom and service centre is part of Ford and SDAC’s two-year RM140 million network expansion and customer service enhancement plan – we are making it even easier for customers to interact with us by opening dealerships and expanding existing dealerships so they incorporate sales, service and spare parts under one roof.”

The 99,400 sq ft facility is equipped with the latest Ford diagnostic tools, and is staffed by Ford-certified technicians. All Ford dealership employees, including technicians, sales and service staff, have received Ford’s globally recognised training to develop their expertise and serve customer needs.

While waiting for their service appointments, customers can relax in the dedicated customer service lounge and enjoy free Wi-Fi, hot beverages and snacks.

Consistent with Ford’s global best practice, the customer lounge features floor to ceiling windows that offer a clear view of the service bays, so customers and even passers-by can see Ford technicians at work. For the convenience of customers and staff, the facility also offers a prayer room for Muslims.

“The quality of the ownership experience we provide is just as important as the quality of our world-class Ford vehicles,” said David Westerman, managing director, Malaysia and Asia Pacific Emerging Markets, Ford Motor Company.

“We want all our customers to know that purchasing a new Ford vehicle is just the start of their ownership experience and we are here to support them every step of the way. The opening of PJ2 marks a significant milestone in our shared commitment to offering customers an even better experience.”

Sime Darby Auto Connexion, Petaling Jaya 2 is strategically located at Lot 3, Jalan 51A/219, 46100 Petaling Jaya (just off Federal Highway, opposite the current SDAC PJ dealership).

The Showroom is open from 8:30am-6pm from Monday to Saturday, and from 10:00am-6:00pm on Sunday & Public Holidays, while Service Centre opening hours are 8:00am-5:00pm from Monday to Friday, and 8:30am to 12:30pm on Saturday.