The Transport Minister commended the staff, led by director Zulkarnain Yasin, on their performance during a visit to its headquarters in Kuala Terengganu today.
"The implementation of the completely cashless payment system is a good approach as it simplifies things and saves time spent queuing at JPJ counters.
"By optimising the use of the six existing kiosks and adding another six kiosks this year, it can guarantee fast service and reduce waiting lines at the counters, providing comfort to the public when dealing with JPJ," Dr Wee said in a Facebook post today.
"The existence of a special lane or 'prime lane' that prioritises the disabled, pregnant women, the elderly and victims of the recent floods is praise-worthy as it will help the public with their dealings here at JPJ," he added.
Dr Wee said the addition of 20 JPJ cars this year will help provide services to the people who live away from JPJ or the Urban Transformation Centre branches, especially catering to the rural population.
