PETALING JAYA: Volkswagen Malaysia recently wrapped up its aftersales training where a total of 15 technicians were awarded the certification of master technicians along with 22 other diagnostic competence technicians.
Volkswagen Malaysia has an extensive internal Service Qualification Training which is divided into three categories - non-technical, technical and parts.
The syllabus which is obtained from Germany is used to ensure global training standards for all under the Volkswagen networks to ensure consistency of quality in maintenance and repair.
This Technical Service qualification training covers several levels of practical and theoretical assessments, whereby the Master Technician Qualification can take up to two and a half years to complete.
There is also the Diagnostic Competence Qualification which is just as important as the Master Technician Qualification. The diagnostic technician troubleshoots and resolves electrical problems and other faults that may be found in the vehicles to ensure correct repairs are made. This qualification also takes two years to complete.
Volkswagen Group Malaysia managing director Armin Keller said: “Investing in the right people, training and infrastructure are some ways we can strive to improve our services and elevate the overall ownership experience."
The company aims to train and deploy at least one master technician per dealership.