Volvo Trucks enhances service support for customers

By CARSIFU | 21 June 2019

KUALA LUMPUR: Volvo Trucks Malaysia (Volvo) has  launched Uptime Promise, a newly added service to its Gold Service Agreement for after-market support.

Volvo Trucks’ Uptime Promise is a unique feature, which provides monetary compensation to customers who has a truck on a breakdown time that exceeds Volvo Trucks’ committed time to put the truck back on the road.

The Uptime Promise is designed to give customers extra protection against unplanned standstills and is offered as part of Volvo Trucks’ continuous customer satisfaction enhancement effort.

More than financial compensation for truck downtime, Uptime Promise offers benefits including safe and dependable repairs carried out by highly skilled Volvo technicians, minimum loss of time and income, and maximum truck uptime.

Mitch Peden, Managing Director, Volvo Trucks Malaysia said, “We understand how important uptime is to our customers in securing their profitability. At Volvo Trucks, our main priority is to minimise the risk of a breakdown and, should one occur, to get the truck back on the road as quickly as possible.

"Through our Gold Service Agreement and Uptime Promise, our customers can now maximise uptime driving, increase maintenance efficiency, and protect their trucks with protection plans customised to their business needs.”

Customers who subscribe to Volvo Truck Gold Service Agreement will now be automatically entitled to enjoy the benefits of Uptime Promise.

They will receive monetary compensation of RM300 per day for any breakdown exceeding 12 hours from the time of telephone call to Volvo’s Customer Care Centre hotline to request for Volvo Action Service support, subjected to terms and conditions.

“Volvo Trucks is very proud to be the first truck brand in Malaysia to introduce this unique compensation benefit to our customers. Uptime is an important parameter to drive customer satisfaction because unexpected downtime affects business profitability. We are confident that with this newly added service, we will be able to reward our customers for their trust and support in us, whilst further elevating their level of satisfaction with Volvo Trucks,” Peden added.