KUALA LUMPUR: PHS Automotive Malaysia (PHSAM) has announced its #ReadyToDrive campaign with a focus on safety, reliability and peace of mind for Audi owners.
This marks the first aftersales initiative by PHSAM since representing the Audi brand for wholesale, marketing and aftersales in Malaysia in July 2022.
The #ReadyToDrive campaign which runs from Oct 1 to Dec 31, 2022 offers Audi owners the following:
> Complimentary 30-point vehicle condition check for owners who have not visited an Audi
Centre in the past 12 months
> Complimentary pickup and delivery service
> 20% savings on Audi service and selected wear and tear parts
> 20% savings on Audi batteries
Every Audi Centre comes with a customer lounge, equipped with free WiFi use.
Audi cars bought in Malaysia are backed by 3 years free maintenance, 5 years unlimited mileage warranty and 5 years roadside assistance.
“Customer satisfaction is very important to us. As such, we are levelling up our efforts across the board. We want to ensure Audi are running at their best, always,” said PHSAM aftersales director Deenan Nadar in a statement on Monday.
According to the latest report from a stakeholder survey conducted every two years by Audi, vehicle safety is ranked as the highest priority by customers.
“Audi owners can leverage our latest customer care package which has been designed to offer reliability and safety. In view of the upcoming school holidays and festive breaks, and with the monsoon season around the corner, we want our customers to have a safe and reliable journey."
PHSAM said its technicians nationwide have been undergoing regular upskilling and assessments to improve their service level performance as part of efforts by the company to boost the quality of aftersales service.
