PETALING JAYA: BYD Sime Motors, the official distributor of BYD cars in Malaysia, is rapidly expanding its premium retail and aftersales network, with a domestic footprint of over 40 showrooms nationwide.
In tandem, BYD is on track to have 34 aftersales touchpoints in 2026 upon the completion of nine new service centres.
Also, BYD has expanded into Johor’s growing secondary cities with the opening of BYD Muar and BYD Kluang, while on the East Coast, BYD Kuala Terengganu is primed to leverage the rising demand for electric vehicles (EVs) in the state in addition to BYD Kuantan and BYD Kota Bahru.
The northern region saw strong expansion with BYD Sungai Petani, BYD Juru and the BYD Ipoh 3S Centre enhancing accessibility.
The Ipoh facility features the city’s first dedicated EV charging hub equipped with 240kWh and 180kWh DC chargers.
In the central region, there is BYD Sri Hartamas 3S (sales, service, spare parts) centre which is located within a shopping mall.
Completing BYD’s expansive network currently are 12 body and paint outlets, with more to come.
In 2025, BYD delivered 14,407 vehicles, a 68% increase compared with 2024.
The brand acquired its first 10,000 customers in 20 months and secured the next 10,000 in just 13 months.
BYD rose from a top 10 car brand in 2024 to become Malaysia's sixth best-selling brand in 2025 and the fourth ranked non-national brand.
The company is on track to reach 30,000 Malaysian customers by April 2026.
BYD Malaysia managing director Eagle Zhao said, “These milestones reflect the strong partnership between BYD and Sime Motors, as well as our shared commitment to raising the standards of EV ownership in Malaysia. A comprehensive network allows BYD to provide robust support throughout the ownership lifecycle as well as greater resale confidence."
"Each of our newest outlets are designed to deliver a more refined showroom experience, reflecting BYD's promise to combine advanced technology with a premium, customer-centric environment.”
In line with more showroom openings in 2026, BYD Sime Motors will launch BYD Mansion in Macalister, Penang, a flagship outlet that will feature the integration of local cultural elements into its design philosophy.
The new design will subsequently be replicated across other showrooms.
Sime Motors managing director of Southeast Asia Jeffrey Gan said, “Despite operating in an increasingly competitive market, we have proven our capability and resilience. This year presents a fresh opportunity to further strengthen BYD’s nationwide presence with the focus on providing a more premium and elevated customer experience and delivering intelligent, zero-emission mobility solutions.”
BYD’s continued investment in aftersales infrastructure directly addresses customer concerns about maintenance and downtime.
Support is provided by a pool of 80 EV-certified technicians trained at the BYD Academy, alongside a centralised parts warehouse that ensures efficient parts availability.
For customers, this means shorter waiting time and more service transparency.
