KUALA LUMPUR: Chery Auto Malaysia has issued a precautionary inspection for some 600 Omoda 5 units that could potentially be affected by rear axle beam failure.
"As a precautionary measure, Chery Auto Malaysia will be reaching out to customers of the affected Vehicle Identification Numbers (VIN) for a detailed inspection to resolve all technical component issues," the company said in a statement.
The company said it viewed the matter seriously as customer safety is its utmost priority.
The precautionary inspection issue arose after an Omoda 5 owner highlighted that her vehicle suffered a rear suspension failure on social media on April 28.
"In ensuring that we provide full transparency and accountability we have reached out to the parts vendor and have done an in-depth analysis.
"We are now able to confirm that 600 vehicles are potentially affected due to the facility upgrade exercise," the company said.
Chery Auto Malaysia said the customer-reported issue highlighted on Facebook was determined to be an isolated case.
"We have promptly addressed this concern by replacing the rear axle beam component and conducting comprehensive quality control tests on the affected vehicle.
"We can confirm that the matter has been successfully resolved," the company said, adding that no other vehicles were affected.
"Chery Auto Malaysia continues to focus on upholding the safety of our customers and ensuring their peace of mind.
"A website to cater to this precautionary measure will be in place for all Omoda 5 customers to confirm that their vehicles are not affected.
"Chery Auto Malaysia is dedicated to ensuring we produce the best vehicles and deliver the best service to our customers," the company said.
For queries kindly contact the Chery Malaysia Customer Careline at +603-2771 7070.
