The Autohaus serves as a one-stop auto centre spanning 49,543sq ft of showroom and amenity spaces, built on over 142,000sq ft of land.
The new Hap Seng Star Bukit Tinggi Autohaus features enhancements and upgrades to provide a luxurious retail and sales experience concept.
Sagree (left) and Behrend.
The Autohaus has a service capacity of up to 900 cars a month, expendable in the future.
Its scheduled service maintenance and major repair works are carried out by trained and fully-equipped technicians from Mercedes-Benz.
The Autohaus is also ready to serve the brand’s Mercedes-EQ customers with 120kW DC Charger and dedicated EV charging facility of up to four vehicle bays.
Other service differentiation offerings range from Express Service 2.0, pick-up and delivery, drop-and-go service booking, wheel alignment and balancing, electrical diagnosis and repairs, paint coating, and glass tinting along with insurance and warranty claims.
Mercedes-Benz Malaysia president and CEO Sagree Sardien said the Bukit Tinggi facility is a testament of the joint commitment to redefine a luxurious brand experience for Malaysian customers at every point of their journey.
“The new state-of-the-art Autohaus features increased capacity for customer service, with digital transformation and high focus on data protection, and additional amenities for a seamless and sustainable brand experience that Mercedes-Benz can exclusively offer,” she said.
Hap Seng Consolidated Bhd group chief operating officer and chief executive of Hap Seng Group Automotive Division Harald Behrend said Bukit Tinggi is a prominent and established township.
“We want to be where our customers are, and deliver to them, the best customer services and retail experience.
“In today’s context, we are cognisant that the customer experience is equally as important as the product offering, and thus, together with Mercedes-Benz, we aim to capitalise on the immense auto business opportunities within the Bukit Tinggi region and growing it into a significant auto hub in the years to come,” he said.
The Bukit Tinggi building has also been certified with Bronze award by GreenRE certification.
Other sustainability initiatives practise include a rainwater harvesting system.
The Hap Seng Group currently operates a total of nine Autohaus which include locations in Kuala Lumpur, Kinrara, Balakong, Jalan Ipoh, Setia Alam, Bukit Tinggi, and Melaka in Peninsular Malaysia; as well as Kuching, and Kota Kinabalu in East Malaysia.
Hap Seng Group also operate a standalone Mercedes-Benz Certified Pre-owned Centre in Kinrara and a standalone Body and Paint centre in Shah Alam.
