Strategically situated in West Port area, this new 3S centre aims to provide total support to Hino’s customers, especially those operating in logistics and transport services.
The centre was launched by Hino managing director Atsushi Uchiyama and Truck Solutions executive director, Edward Tan Kim Siong, witness by management members from both companies.
In line with Hino's support towards its customers’ business, the company always aims to be customers’ best business partners by providing best-fit products and total support.
Its fundamental of “Care for Customer” is not solely covering our customers themselves, it is indeed related to customers’ operations.
Looking at the high numbers of UIO (Units in Operation) in Port Klang, Hino has set its business plan to open at least one 3S centre in West Port as it is a multi-cargo terminal located in Pulau Indah and handles all types of cargos in containers, breakbulk, dry bulk, liquid bulk, vehicles (roll-on roll-off) and other conventional cargos.
Uchiyama said Port Klang was listed as the company's targeted area as it is the main trade route for import and export in Malaysia and there are high numbers of trucks passing in and out of this area.
From left: Hino Malaysia director Ahmad Yasmin Yahya, Uchiyama, Tan and Truck Solutions executive director TS Lee.
“We see the need for authorized 3S centres or one-stop solutions to support customers as well as to ensure the quality of Hino products and promise genuine parts supplies.”
The new 3S centre’s facility is equipped with 27 service bays which include 10 trailer bays that fit 20-ft and 40-ft trailers, and two tyre bays that provide tyre-related works.
Besides its vast space area up to 1.5 acres, customers can also enjoy a variety of amenities such as comfortable lounges, complimentary Wi-Fi services, free flow of refreshments and beverages.
Truck Solutions also offers convenient services for customers including service maintenance and repair, weekly Puspakom arrangement, on-site inspection, and 24-hour towing truck services.
Formerly known as VM Fleet Management Sdn Bhd, Truck Solutions was established since 2007.
The company has been in heavy-duty prime mover services since 2007 and provided one-stop service solutions to haulage industry for more than 14 years.
Truck Solutions started its partnership with Hino in 2020 as the first Hino Approved Service Centre (HASO) and has proven of its good track of service record, it is now appointed as one of Hino Authorised 3S Centre.
Uchiyama said aside from its strategic location in Port Klang, Truck Solutions has more than 10 years in truck servicing and their facilities meet Hino's requirement to be Hino authorised 3S centre.
“We do not hesitate to appoint them as our new 3S, based on their excellent record track as our HASO in past two years,” he said.
By strengthening Hino's presence in the area, Truck Solutions will increase Hino’s 700 Series Prime Mover sales with delivery of high-quality products and excellent services and to keep improving customer satisfaction and increase sales as well.
The new 3S centre is located at Lot 148, Jalan Sungai Penang 4/8, Taman Perindustrian Indah, 42920 Pulau Indah, Selangor.
Operating hours are:
Monday to Friday - 8.30am to 5.30pm,
Saturday - 8.30am to 4.30pm.
For any inquiries, call the direct telephone number 03-3101 5101.
