Hyundai Grand Starex to get telematics system

By CARSIFU | 22 July 2021

PETALING JAYA: All Hyundai Grand Starex registered from May 1 are pre-installed with a telematics system for enhanced driver and passenger safety.

A concierge service is also included in which makes it easier and more convenient for owners to book a service appointment or to locate and report a stolen vehicle.

The telematics system comes integrated with six services namely eCall: Automatic Accident Detection, Manual eCall: Emergency Assistance, bCall: Breakdown Assistance, Service Assist, Mobile App – Connected Security Features and Stolen Vehicle Tracking.

Starex Telematics

An SOS call can be made instantly with Manual eCall by just pressing the SOS button mounted on the map console of the Grand Starex.

Once the SOS button is activated, the vehicle owner will receive a call from the Secure Operating Centre (SOC) on the emergency.

Upon confirming the assistance needed, the SOC will then dispatch the required help, whether it is for an ambulance, the police or a tow truck.

However, should the telematics system detect a great impact to the vehicle, a crash alert will automatically be activated via the eCall without having to press the SOS button.

The SOC then contacts the vehicle owner immediately to check on the situation.


Should there be no response from the vehicle owner, an ambulance and the police will automatically be dispatched to the location based on the tracking device that comes with the vehicle.

A breakdown service on the other hand, can be activated using the bCall and the breakdown service will immediately be dispatched to the location.

The telematics system also comes with a Mobile App that offers a host of other convenient features, such as finding the location of the vehicle by activating a smart alarm to locate the vehicle with the sound of the horn and blinkers, reporting a missing vehicle, making other non-emergency reports and enquiries, recording trips made by the vehicle as well as the driver’s behaviour analysis.

The Service Assist is also a convenient feature.

The system tracks the vehicle’s mileage via a satellite and then sends a ticket to an authorised Hyundai service centre which will then schedule an appointment with the vehicle owner.

The concierge service also includes reminders for the renewal of insurance and road tax as well.


Hyundai-Sime Darby Motors (HSDM) managing director Low Yuan Lung said the telematics system and its service would be complimentary for the first three years. After the three-year period, vehicle owners can opt to renew for RM380 per year.

“Existing Grand Starex owners who are keen to have this system installed in their vehicles can head over to any of the Hyundai authorised service centres to have it installed for RM1,998.

“Our service advisors will be able to assist with the installation and answer enquiries on the system,” said Low.

The Grand Starex is a large 11-seater MPV that features a 2.5L turbodiesel engine that is mated to a five-speed automatic transmission, swivel seats on the second row, a suite of safety features, overhead display monitor and more.

The Grand Starex A2.5L CRDi Executive Plus retails at RM165,888 while the Grand Starex A2.5L CRDi Executive Prime retails at RM173,888 (pricing exclude insurance and is applicable only in Peninsula Malaysia).

Monthly repayment starts at RM1,348 with the new step-up financing plan.

All Grand Starex now comes with three years or 50,000km free service and a five-year or 300,000km warranty.

Hyundai had introduced the Staria in April, and it is expected to replace the ageing Starex.