SHAH ALAM: Kia Sales Malaysia (KSM) has fortified its aftersales operations with the full-scale establishment of its centralised parts warehouse in Shah Alam.
The company says this provides a stronger foundation for parts availability, and nationwide support for Kia owners.
This is complemented by an average 15% reduction in prices across nearly all Kia Genuine Parts and greater flexibility under the Kia Maintenance Plan (KMP).
Kia Sales Malaysia president and CEO Hyung Ho Kim said, "Since the start of our operations, our approach has been to build the fundamentals first – from parts availability and inventory management to dealer capability and service support."
Working closely with logistics partner, PKT Logistics Group, KSM has strengthened the infrastructure and processes supporting nationwide parts availability aimed at greater confidence in the availability, accessibility and cost of maintaining Kia vehicles.
A key component of this effort is KSM’s central parts warehouse at One Logistics Hub in Shah Alam.
Spanning 20,000 sq ft and supported by nine dedicated staff for Kia operations, the facility serves as the central foundation for parts inventory management and nationwide distribution.
Recent parts shipments have enabled KSM to achieve near-complete parts availability across all models currently on sale, covering service, electrical, mechanical and structural components, as well as previous generations.
This includes parts supporting vehicles still in operation such as the Kia Forte, Cerato, Picanto, Stinger, Seltos, Optima, EV6 and EV9, alongside multiple generations of the Carnival, Sportage and Sorento.
Alongside, improved infrastructure is supported by enhanced order and inventory management systems, streamlining the journey from dealer ordering to quality control and final despatch, as well as refilling of parts stock.
Guided by global Kia standards and established parts management practices, the upgraded warehouse targets up to same-day delivery within the Klang Valley, while significantly reducing fulfilment lead times for other regions across Malaysia.
The streamlined processes, supported by layered checks at multiple stages, have contributed to a 100% parts delivery accuracy rate since the start of operations.
Beyond the warehouse, KSM has also worked closely with its dealer network to strengthen inventory management and ensure timely stock replenishment at the dealer level.
KSM managing director Emily Lek said, "These efforts are complemented by initiatives such as the reduction in genuine parts prices and greater flexibility for customers to purchase the Kia Maintenance Plan (KMP)."
The KMP is a prepaid five-year scheduled servicing package designed to allow customers to lock in scheduled maintenance costs at current prices.
The plan covers key scheduled maintenance items including full synthetic engine oil, oil filter, cabin and engine air filters, brake fluid and spark plugs, together with multi-point vehicle inspections, labour and standard scheduled service costs.
Customers can now opt into the KMP plan for up to 11 months from the vehicle’s registration date, provided the vehicle has not reached its first lubricant change milestone.
The pricing starts from RM2,980 for the Sportage 1.6T, RM3,580 for the Carnival 2.2D and RM3,680 for the Sportage 2.0.
Meanwhile, the latest addition to the KSM network will be Kia Kota Bharu, operated by Baihaki Automotive Sdn Bhd, located at Lot 5143, Jalan 1A/44, Kawasan Perindustrian II, Pengkalan Chepa, 16100 Kota Bharu, Kelantan.
The facility will be fully operational from Oct 15, 2026 as a 2S (service and spare parts) centre, with its showroom and sales operations to commence soon thereafter.
