KUALA LUMPUR: Liberty General Insurance's Digital Roadside Assistance (DRA) — accessible through the Liberty, Kurnia, and AmAssurance One Touch apps can help motorists with unexpected road emergencies.
Liberty’s DRA lets you request assistance with just one tap.
The app automatically captures your location and connects you to the nearest available roadside support - whether you need towing or on-the-spot assistance.
With DRA’s real-time tracking feature, you can monitor the estimated arrival time of the tow truck or mechanic, view their geolocation, and receive live updates.
Liberty’s chief claims officer Ronnie Chan had shared that the DRA feature reflects Liberty’s commitment to supporting Malaysians through unforeseen circumstances.
"The goal isn’t just emergency aid - it’s empowering drivers with tools to better manage safety and recovery," he said.
Not every situation requires immediate towing, and most drivers aren’t mechanics.
Liberty’s DRA incorporates visual AI (artificial intelligence) alongside human expertise, enabling remote vehicle assessments via video.
This allows drivers to receive guidance on the spot and make informed repair decisions - especially helpful during the festive season when workshops availability can be limited.
If repairs are required, the One Touch app connects you to Liberty’s network of approved panel workshops nationwide.
You can monitor the progress of your request, including the estimated arrival time of the mechanic or tow truck driver, and their geolocation, and receive live status updates.
Real-time updates help eliminate the need for follow-up calls while reassuring you that help is on the way.
