KUALA LUMPUR: Volkswagen Passenger Cars Malaysia (VPCM) today announced that all its authorised dealerships in Peninsular Malaysia are now either 3S or 4S centres.
This is part of the company’s initiatives to enhance ownership experience for customers.
There are 17 Volkswagen dealerships now and one service partner, which are strategically located in key regions across the country, to provide customers with sales and aftersales services.
Fourteen of these dealerships are 4S centres (sales, service, spare parts, and body and paint services), whereas three are 3S centres (sales, service, and spare parts), and one in Kuching, Sarawak, is a 2S centre (service and spare parts).
All dealer groups in the peninsula are equipped with the expertise and facilities to handle body and paint services.
In addition to strengthening the dealership network, VPCM said it is continuously working with its dealer partners to enhance customer satisfaction by providing professional, attentive, and top-level services.
These efforts are evident in the Car.Advisor ratings given by customers.
Volkswagen Malaysia has achieved an average 4.93/5 star for its sales experience on Car.Advisor, whilst aftersales services received 4.76/5 star. These annual results are as of April 2022.
Car.Advisor is an independent third-party platform that manages customer satisfaction for the Volkswagen brand. Ratings and reviews for each dealership are transparently shown on the website and accessible by the public.
VPCM managing director Erik Winter said a smooth and memorable ownership experience is important.
“Customer service makes all the difference because it elevates the ownership experience. Now with a strong network of 3S and 4S centres, we are providing convenience for Volkswagen owners from around the country.
"We are also practising transparency with our customer satisfaction because ratings and reviews
are available on the Car.Advisor website, and this pushes us and our dealer partners to continue improving our offerings too.”
