Mitsubishi app upgraded with new customer-centric features

By CARSIFU | 9 August 2021

KUALA LUMPUR: Mitsubishi Motors Malaysia announced today an improved version of its Mitsubishi Connect My mobile application.

The app already enables Mitsubishi owners to book a service appointment, receive service appointment reminders and check service histories.

Now, the app allows Mitsubishi owners to drop their cars at the service centre and continue to wait in the comfort of their homes as the app provides service status notifications of their vehicle and when it is ready for collection.

Keeping track of the vehicle’s service cost and warranty details could be a tedious affair; hence one of the mobile app’s useful functions is to keep owners informed about their upcoming service cost estimation and warranty details for ease of planning.

In addition, road tax and insurance renewal reminders will also be notified through the app.

Car Service Notification

Additionally, Mitsubishi owners can request roadside assistance service in a breakdown or accident using the SOS Trace & Track feature.

By tapping on the "SOS" function on the app, the user’s
location can be tracked accurately using a GPS locator and its details will be verified by a customer service personnel from Mitsubishi Motors to send help immediately.

“The pandemic has created great demands on us as a society and despite the challenges; it also allowed us to be more resilient and agile in this new digital technology environment," said MMM chief executive officer Tomoyuki Shinnishi.

"Besides technology on improving customer’s convenience, the safety of our customers and staff is also our utmost priority. With the enhancements of the Mitsubishi Connect My mobile app together with the Mitsubishi Online Showroom, we want to assure our customers that we are engaging with them through a seamless journey from purchase to ownership in a safe environment.”

Other useful functions of the app include staying in touch with the Mitsubishi Assist 24Hrs customer careline (MA24) reachable at 1-800-88-2166. Owners can also have access to a 24-hour breakdown assistance throughout Malaysia as well as emergency services.

The app can also be used to locate the nearest Mitsubishi authorised dealer showroom and service centres with dealer information and navigation sync with the app to help get customers to the dealer of their choice or convenience.

The app is available for download via Google Play Store and Apple App Store for free. Look for "Mitsubishi Connect My".