KUALA LUMPUR: NZ Wheels KL Northeast service centre is the first 2S facility in the NZ Wheels network to adopt the latest Mercedes-Benz retail brand presence.
Located off Jalan Genting Klang, the new service centre brings a refreshed, customer-centric approach to vehicle servicing and aftersales care in northern Kuala Lumpur.
“At Mercedes-Benz, our relationship with customers goes far beyond the vehicle itself. It is built on trust, care, and the confidence that comes from knowing we are there for them throughout their ownership journey. Together with NZ Wheels, we continue to strengthen our aftersales network to bring our services and support closer to customers in northern Kuala Lumpur," said Mercedes-Benz Cars Malaysia CEO and president Martin Schulz, who is also head of region, Mercedes-Benz Cars Southeast Asia.
“The NZ Wheels KL Northeast Service Centre represents the next chapter in NZ Wheels’ long-standing partnership with Mercedes-Benz Malaysia. This facility has been developed with one priority in mind - our customers. Every element has been designed to deliver a welcoming and seamless service experience,” said Naza Automotive Group CEO Mohd Rizal Jailan.
The new service centre reflects the latest Mercedes-Benz retail brand presence, focused on delivering a seamless, digitalised, and enhanced customer journey.
Representing an investment of RM3mil, the facility occupies a land area of 7,127 sq metres with a built-up area of 2,540 sq metres and is conveniently close to the city centre with ample on-site parking.
It complements Stars@Mercedes-Benz Bangsar and offers the opportunity for future expansion as the NZ Wheels network grows.
On the ground floor, customers are welcomed into a 200 sq metre lounge with exquisite furnishings.
Alongside this, mobile consultation spaces allow service advisors to engage with customers flexibly and transparently, supported by digitally connected systems.
A dedicated space for customer events further extends the role of the service centre beyond everyday servicing.
The 950 sq metre workshop houses seven work bays, including dedicated service bays for Top-End Vehicles (TEV), alongside two EV (electric vehicle) charging bays.
Further enhancing its capabilities, an AI-powered vehicle scanner is scheduled for introduction in the first quarter of 2027 to support more precise diagnostics and faster turnaround times.
The service centre is supported by a team of 17 aftersales personnel and three support staff.
To date, NZ Wheels Sdn. Bhd. has invested a total of RM20million across its network.
With four locations now operating in Klang, Johor Baru, Bangsar, and KL Northeast, NZ Wheels is well positioned to support Mercedes-Benz customers.
