PETALING JAYA: Highway customers who experience detection issues at the RFID lane need not worry as PLUS Malaysia Bhd personnel will be on hand to scan their vehicle RFID tags with a handheld device.
“Should the tag remain undetectable, a coupon for a full detection diagnostic at the nearest Touch ‘n Go (TnG) fitment centre will be provided," PLUS said in a statement today.
“If the RFID tag still has detection issues after the test, TnG will replace it for free,” it added.
It was reported on Monday that highway users experienced traffic snarls on the North-South Expressway (NSE) stemming from detection issues with their vehicle RFID tags.
Works Minister Datuk Seri Fadillah Yusof then told PLUS to minimise the congestion.
"When it is a pioneering project, it will face issues that need to be solved," he told the media on Monday.
The PLUS statement also said it recorded an encouraging 10% of transactions using RFID after its Jan 15 implementation across the entire NSE.
“PLUS has doubled the teams assisting customers at toll plazas, and improved the visibility of directional signages to increase familiarity with RFID lanes,” it added.
Highway customers who wish to provide feedback can do so via the 1800-88-0000 PLUSLine or the chatbot on the PLUS App.
For information on locations for TnG RFID tag installation, visit the TnG portal at http://www.touchngo.com.my or download the RFID e-book from www.plus.com.my and social media platforms including Twitter PLUSTrafik, PLUS Malaysia Facebook as well as the PLUS App.
On Dec 16, the Works Ministry said toll transactions using RFID technology for private light vehicles would be implemented at the Juru route in Penang to Skudai in Johor on the NSE with effect from Jan 15.
