SHAH ALAM: Puspakom's GiCheck Early Access Reservation (GEAR) is expanding to all 26 Puspakom inspection centres nationwide this month.
Puspakom said in less than three weeks after launch, GEAR has exceeded all key operational, customer, and business performance targets.
GEAR was introduced to give customers an additional option for securing earlier vehicle inspection appointments while preserving access to standard booking slots.
Puspakom CEO Mahmood Razak Bahman said the encouraging response to GEAR reflects customers' demand for greater convenience and choice, while reinforcing Puspakom's commitment to continuously enhancing its services.
"The results have exceeded our expectations. More importantly, they demonstrate that customers value having greater flexibility in securing earlier inspection appointments while preserving fair access to our standard booking system."
"The exceptionally high booking rate, strong customer turn-up and encouraging feedback give us confidence that GEAR is delivering meaningful value, and that is why we are moving quickly to make it available at all Puspakom inspection centres nationwide," said Mahmood.
The pilot phase recorded a booking rate of 98.8%, and the average inspection time was reduced to just 33 minutes per vehicle, while operations remained stable throughout the implementation.
GEAR will be rolled out across Puspakom inspection centres in two phases.
The first phase started in the second week of August and covered 11 branches across the Central and Southern regions.
The second phase in the fourth week of August, will extend the service to a further 12 branches in the Northern, Eastern, Sabah and Sarawak regions.
