KUALA LUMPUR: Tan Chong Motor's Malaysia Team won top honours at the recent Nissan's Asean skills competition.
The NIssan Service TEchnical Competency (NISTEC) technicians and NIssan Service Advisor Competency (NISAC) for service advisors for the fiscal year 2024/2025 took place at the Nissan Motor Thailand (NMT) Training Centre in Thailand.
The team won first place in the NISTEC category, demonstrating outstanding technical proficiency and expertise in diagnosing and repairing Nissan vehicles with speed and accuracy, while achieving second runner-up in the NISAC category, showcasing exceptional customer engagement, clear communication, and personalized service recommendations.
This year, the NISTEC and NISAC competition featured the "5E" theme – Enhance Brand Image, Engage with Customers, Elevate Customer Experience, Excel Your Commitment and Empower Frontline.
The competition is designed to enhance customer satisfaction through continuous training that equips technicians and service advisors with advanced technical and exceptional customer service skills in their daily operations.
This year, 10 participants from five markets under Asean Nissan Importer Business Units (NIBU) — Brunei, Hong Kong, Indonesia, Malaysia and Singapore — competed, with each market represented by one NISTEC participant and one NISAC participant.
The winning technician and service advisor will represent the region at the Global Award Ceremony in Japan in November 2025, where top technicians and service advisors from around the world will be honoured.
Nissan Asean and Thailand president Toshihiro Fujiki said Nissan believed that investing in the skills and expertise of its employees is the key to delivering exceptional customer experiences.
"This competition is not just about recognising talent, it also fosters continuous improvement, ensuring our professionals stay ahead with up-to-date expertise and consistently deliver service and care that meet the highest industry standards," said Fujiki.
Tan Chong Group executive vice-president Christopher Tan said aftersales service is at the heart of customer satisfaction.
"We will continue to invest in the development of our workforce to ensure that every Nissan owners experience the best care possible," he said.
As the company looks to the future, it remains committed to innovation, customer satisfaction, and service excellence — further strengthening Nissan’s reputation as a trusted automotive brand in Malaysia.
For details, visit the Nissan Malaysia website at www.nissan.com.my or contact Customer Care Centre at 1800-88-3838.
