Bernama tweeted the infographic quoting PLUS Malaysia Bhd, with key advice being to avoid sticking one’s Radio Frequency Identification (RFID) tag on tinted glass or too close to a steel object (like the vehicle’s frame).
It also asked users to wait 24 hours after having their RFID sticker attached before using it, and not to hold it up by hand when approaching the tollgate, which should be approached between 15-40kph.
As the implementation of the RFID tag system at 83 toll plazas along the North-South Expressway enters its fifth day, checks by Bernama in Selangor, Perak, Kedah and Negri Sembilan found that traffic conditions have improved with no unusual congestion occurring in RFID lanes.
While motorists previously had to go to official fitment centres to install the RFID, they could now self install it, if buying it online or at a petrol station.
The infographic titled “Correct RFID usage” also gave general best practices like remembering to connect the RFID to the user’s eWallet and to ensure there is enough credit to pay the toll.
The Malaysia Competition Commission is monitoring the execution of the RFID system, saying it would safeguard the interest of road users.
Meanwhile, PLUS Malaysia has issued an apology today over the RFID issue. It said it would restore SmartTAG lanes at a number of key toll plazas to improve traffic flow.
It was reported on Jan 17 that motorists hit traffic snarls on PLUS’ North-South Expressway (NSE) caused by detection issues with their vehicle RFID tags.
The problem was even discussed by the Cabinet and commented on by Prime Minister Datuk Seri Ismail Sabri Yaakob, who said motorists should continue to have alternative payment options even after RFID is rolled out.
Following a statement by Works Minister Datuk Seri Fadillah Yusof instructing the toll operator to fix the issue, PLUS deployed personnel to be on standby to scan RFID tags with a handheld device.
Motorists found to have issues would be offered a detection diagnostic at the nearest Touch ‘n Go (TnG) fitment centre and if the RFID was found not to work, TnG will replace it for free.
