Triumph Malaysia elevates aftersales service with intensive training programme

PETALING JAYA: Triumph Motorcycles Malaysia, in partnership with the principal, Triumph Motorcycles Ltd of United Kingdom, has reaffirmed their joint dedication to delivering exceptional after-sales service.

Recently, a delegation of 10 highly skilled after-sales personnel from Triumph Motorcycles Malaysia embarked on a transformative journey to Thailand to participate in the prestigious Triumph Aftersales Training programme.

This intensive four-day training programme at Triumph Motorcycle factory in Chonburi, Thailand, equips the team with expert knowledge to enhance customer satisfaction.

The Triumph Aftersales Technical Training encompasses critical areas such as arming Malaysian service professionals with the tools to provide top-tier support to Triumph customers.

The comprehensive training curriculum includes:

> Triumph orientation, history, and product highlights: Delve into Triumph's illustrious heritage and explore its diverse product portfolio,

> Technical Training: Master essential technical skills, including:

- New Bike Preparation: Acquire proficiency in New Bike Preparation, PDI (Pre-Delivery Inspection), and Bike Unlock procedures,

- Triumph Diagnostics Tool (TDT): Gain expertise in efficient troubleshooting using the Triumph Diagnostics Tool,

- Engine Re-build: Receive in-depth training on advanced engine rebuilding techniques.

- New Bike Hand-Over: Ensure seamless customer experiences,

- Warranty Portal: Streamline warranty procedures for swift customer support.

This training initiative highlights Triumph's unwavering commitment to excellence throughout the entire ownership journey.

It is mandatory for all personnel to undergo annual refresher training, ensuring alignment with the latest industry trends and information.

Through substantial investments in the skill development of the Malaysian service teams, Triumph Malaysia aims to set the gold standard for after-sales service, ensuring that every Triumph owner in Malaysia enjoys an unforgettable and seamless experience with the brand.