PORT KLANG: UD Trucks’ customers can now experience enhanced aftermarket support and ungraded service quality with the opening of a new 3S (sales, service and spare parts) centre in Port Klang.
The new Port Klang 3S Centre is located at Lebuh Sultan Mohamed 1, Selat Kelang Utara and is operated by TC Trucks Sales Sdn Bhd (TCTS).
UD Trucks’ sole distributor, Tan Chong Industrial Equipment Sdn Bhd (TCIE), said the centre offers the new range of UD Trucks commercial vehicles, and after-sales services with the latest workshop facilities and full inventory of truck parts.
A lunch event was held recently for 150 guests to celebrate the official opening of the 3S centre, which took one year to build.
UD Trucks region director for Southeast Asia and East Asia Keiichiro Ochiai shared, “The quality of after-sales services has been a key differentiating factor in today’s competitive industry landscape and economic conditions."
“The new Port Klang 3S centre is a strategic move that will improve serviceability and operational efficiency for many of our customers, especially those who are located in the surrounding industrial hubs."
"We trust that it will also reinforce confidence in the UD Trucks brand, whereby our customers will know that they can depend on us for peace of mind when it comes to uptime, performance and cost efficiency in truck ownership for long-term success,” he said.
Occupying two acres and a built-up area of 21,000 sq ft, the Port Klang 3S centre features a large showroom that can display up to three UD Trucks models, plus a cozy lounge area for customers and drivers.
The workshop area has 11 service bays and a large spare parts warehouse.
Manned by a specialised and experienced technical team, the workshop is also well-equipped with up-to-date truck diagnostic technologies to provide extensive diagnostic capabilities and repair solutions.
TCTS’s previous 3S centre in Pandamaran has been moved to this new location, as a strategic move to provide better customer experience with greater accessibility and more amenities.
TCIE chief operating officer Loh Thim Choy shared, “The new Port Klang 3S centre represents a big step forward in our customer-focused approach. We believe that providing quality trucks to help our customers maintain their operational excellence is very important but it doesn’t end here."
“We look forward to continue to deliver the premium experience that this dealership has to offer, with its modern truck showroom, warm and pragmatic ambience, equipped workshop facilities and highly skilled technical teams."
