All Goodyear Autocare Centres adopt zero contact SOP

PETALING JAYA: Goodyear Malaysia announces its Zero Contact Initiative (Zero Contact), whereby customers can get new tyres fitted at any participating Goodyear Autocare centre without any direct person-to-person contact throughout the entire process.

Customers will first have to arrange for an appointment with their preferred Goodyear Autocare centre for services.

This can be done via phone call or WhatsApp through Goodyear Malaysia’s website and use the map to select the closest desired location. Once located, simply click on the WhatsApp icon to make an appointment with your selected Goodyear Autocare centre.

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At the stores, there will be specially-designated Zero Contact parking areas for customers to park their cars, as well as a drop box for them to place their car keys.

The Goodyear Autocare centre staff will then proceed to collect the car and fit new tyres.

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“The assurance of Goodyear’s Zero Contact process, from the moment you drop-off your vehicle, and up until you collect it, is that there will be zero direct physical contact between staff and customers to minimise risk of any potential spread," said Goodyear Malaysia managing director Alex Ng.

"We decided to extend this programme in Malaysia, off the back of the success it had in the United States, Australia and other Asean countries. We hope that through this programme, we continue to assure Goodyear's loyal customers that we have taken all the necessary precautions for their personal safety and at the same time, remain committed to ensuring the safety of their tyres.”